Refund & Return Policy

We want you to be happy with your Kalamkari House piece. If something isn’t right, here is how our return process works.

1. Requesting a return

You may request a return within 7 days of delivery from your Account → Orders page, or from the order tracking page. Tell us the reason for the return — this could be a manufacturing defect, damage in transit, or any other reason you’re not satisfied with your purchase.

2. Review

Our team reviews every return request and will approve or decline it, taking into account the reason given and the condition of the item. You’ll be notified of the decision through your account and, where applicable, by email or phone.

3. Sending the item back

Once a return is approved, we’ll share instructions for returning the item to us. Items must be unused, unwashed, and returned with any original tags or packaging. Because every piece is hand-painted or hand-woven, natural variation in color or pattern is not itself grounds for a return.

4. Refunds

Once we receive and inspect the returned item, your refund is processed to the original payment method via Razorpay. Refunds typically reflect in your account within 5-7 business days after processing, depending on your bank.

5. Non-returnable items

Items marked as final sale or made to custom order at the time of purchase are not eligible for return unless they arrive damaged or defective.

6. Contact

For help with a return, reach us at [SUPPORT EMAIL] or [SUPPORT PHONE], or use the “Request a return” option on your order.