Privacy Policy

Kalamkari House (“we”, “us”, “our”), operated by [LEGAL ENTITY / PROPRIETOR NAME], registered at [REGISTERED BUSINESS ADDRESS], is committed to protecting the privacy of everyone who visits kalamkarihouse.in or places an order with us. This policy explains what personal information we collect, why we collect it, and how it is used and protected.

1. Information we collect

When you create an account, browse our catalog, or place an order, we may collect: your name, email address, mobile number, delivery address, and order history. During checkout we also record the items purchased, amount paid, and a payment reference from our payment partner, Razorpay. We do not store your card, UPI, or net-banking details on our own servers — all payment processing is handled directly by Razorpay under its own security standards.

2. How we use your information

We use the information you provide to: process and deliver your orders, communicate order status and shipment tracking, respond to customer support requests, prevent fraud, and improve our catalog and site. We do not sell or rent your personal information to third parties.

3. Sharing with third parties

We share only what is necessary to fulfil your order: your name, address, and phone number with our courier partner for delivery, and payment details directly with Razorpay to process your payment. These partners are contractually required to use your information only for the service they provide us.

4. Data retention and security

Account and order records are retained as long as your account is active, or as required to meet our legal and tax obligations. Passwords are stored using industry-standard one-way hashing and are never visible to our staff. Access to customer and order data within our back-office is restricted to authorized Admin and Store-staff accounts only.

5. Your rights

You may review and update your name and mobile number at any time from your Account settings. To request a copy of your data, or to request deletion of your account and associated personal information (subject to our recordkeeping obligations for completed orders), contact us using the details below.

6. Contact us

For any privacy-related questions or requests, write to us at [SUPPORT EMAIL] or call [SUPPORT PHONE].